Returns and Warranty
At ScreeRun, we stand behind the quality and performance of the products offered on screerun.com. We understand that technical outdoor gear must perform reliably in demanding conditions, and we are committed to ensuring your satisfaction with every purchase. This Returns and Warranty Policy outlines the general guidelines for returns, exchanges, and warranty evaluations.
Returns Policy
If you are not fully satisfied with your purchase, eligible items may be returned within the designated return window. To qualify for a return, products must be unused, unworn, and in their original condition. All original packaging, tags, and accessories must be included.
Items that show signs of wear, alteration, misuse, or damage not related to a manufacturing defect may not be accepted. Products returned in incomplete or unsellable condition may be declined.
Certain product categories may have specific return restrictions due to hygiene or safety considerations. These items will be clearly identified at the time of purchase.
Return Authorization Process
To initiate a return, customers must follow the return request procedure available through screerun.com. Once the request is reviewed and approved, instructions for returning the item will be provided.
Unauthorized returns may not be processed. It is important to wait for confirmation before sending any product back. Proper packaging is required to prevent damage during transit, as ScreeRun is not responsible for items that arrive damaged due to insufficient packaging.
Exchanges
If you wish to exchange a product for a different size or model, the exchange process must also be initiated through the official return request system. Exchanges are subject to product availability. If the requested replacement is unavailable, alternative solutions such as store credit or a refund may be offered.
Exchanged items must meet the same condition standards as returns, including being unused and in original packaging.
Refunds
Once a returned product is received and inspected, a determination will be made regarding eligibility for a refund. If approved, the refund will be issued to the original method of payment.
Please note that refunds apply only to the product purchase price unless otherwise specified by policy. Any promotional discounts applied at the time of purchase may affect the total refund amount. Processing times may vary depending on the payment provider.
Non-Returnable Items
Certain products may be marked as final sale and are not eligible for return or exchange. These items will be clearly identified prior to purchase. Additionally, products that have been customized, modified, or specially ordered may not qualify for return unless a manufacturing defect is confirmed.
Warranty Policy
ScreeRun is committed to offering high-quality products designed for technical outdoor performance. Warranty coverage applies to manufacturing defects in materials or workmanship under normal and intended use.
The warranty does not cover damage resulting from misuse, abuse, improper care, accidental damage, normal wear and tear, or modifications made after purchase. Outdoor footwear and gear are subject to natural wear depending on terrain, frequency of use, and environmental conditions; such wear is not considered a defect.
Warranty Evaluation Process
If you believe your product has a manufacturing defect, you may submit a warranty claim through the designated process on screerun.com. Supporting documentation, including proof of purchase and clear photos of the issue, may be required.
Once the product is evaluated, ScreeRun will determine whether the issue qualifies under warranty guidelines. If a defect is confirmed, resolution options may include repair, replacement, or store credit, depending on the situation and product availability.
If the product is found not to have a manufacturing defect, it may be returned to you without modification.
Footwear and Performance Expectations
Technical footwear and outdoor equipment are designed for specific uses. Using products outside their intended application may result in performance issues or premature wear that is not covered under warranty.
Proper care and maintenance can significantly extend product life. We encourage customers to follow recommended care guidelines, including appropriate cleaning, drying, and storage practices. Neglecting proper care may void warranty eligibility.
International Warranty Considerations
Warranty policies may vary depending on the region of purchase. Products purchased through screerun.com must follow the warranty claim process outlined on the website. Items purchased through other retailers must follow the policies of the original seller.
Our Commitment
ScreeRun values long-term performance, durability, and customer trust. Our return and warranty policies are designed to balance fairness with product integrity. We aim to ensure that customers receive gear that meets high standards of craftsmanship and reliability.
We encourage all customers to review product descriptions carefully before purchase to ensure proper fit and intended use. If you have questions regarding sizing, product features, or performance expectations, detailed information is available on screerun.com to assist in making an informed decision.
Thank you for choosing ScreeRun. We appreciate your confidence in our products and remain committed to supporting your outdoor pursuits with dependable gear built for performance.